Privacy Policy

Last Updated: January 20th, 2022

Novizard Division kft., with its registered address at: Hungary, 1054 Budapest, Kálmán Imre street 1, TIN HU29251281, Reg# 01-09-384504 (hereinafter the "Novizard Division kft.", we and us), is committed to protecting and respecting Your privacy.

This Privacy Policy ("Policy") together with our Terms and Conditions describes and governs the information collection, use, and sharing practices of Novizard Division kft. and its corporate affiliates, subsidiaries, and divisions as may change from time to time (collectively, "we," "us," and "our") with respect to Novizard Division kft.’s Sites, mobile applications, and other digital and interactive services that link to this Privacy Policy (together, the "Services"). Before You submit any information on or through the Services, please carefully review this Policy together with our Terms and Conditions and any other documents referred to therein to understand our views and practices regarding Your information and how we will treat it. By using any part of the Services, You consent to the collection, use, and disclosure of Your information as further outlined in this Policy. We will continue to evaluate this Policy as we update and expand the Services and our offerings, and we may make changes to the Policy accordingly. Any changes will be posted here and You should check this page periodically for updates. Your continued use of the Services will signify acceptance of the terms of the updated Policy.

APPLICABLE LAWS

We value our Users’ Privacy, and we comply with all applicable data privacy laws of the jurisdictions in which we operate, including the General Data Protection Regulation ((EU) 2016/679); the UK’s Data Protection Act 2018; the Privacy and Electronic Communications Directive 2002/58/EC (as updated by Directive 2009/136/EC) and the Privacy and Electronic Communications Regulations 2003 (SI 2003/2426) as amended, collectively the “Data Laws”. The specific law that will apply to You and Your data will be determined by the location in which You live: if You live in Europe, the EU GDPR will apply, and if You live in the UK, the UK’s Data Protection Act 2018 will apply. Any reference to ‘personal data’ within this Policy, has the meaning ascribed to it by either of these applicable regulations. If You are a resident of California, USA, the California Consumer Privacy Act may be applicable as explained in this Policy.

What data we collect

We may use Personally-identifiable information – like Your name, e-mail address, street address, telephone number, etc. which are subject to these terms of Privacy Policy. We will never sell, barter, or rent Your email address to any unauthorized third-parties. Please note that this Privacy Policy applies only to information collected through the Services and not to information collected offline or to information You may provide to any third-party sites to which Novizard Division kft. may link, except as expressly provided herein. This Policy applies regardless of the device used to access the Services (e.g., personal computer, mobile device, consumer electronics device, or any other technology or software known today or developed in the future). Some online services offered by or affiliated with Novizard Division kft. may be governed by a separate Privacy Policy. In those instances, the product-specific Privacy Policy shall apply to that online Service.

Your right to access to the data that we hold on You

If You would like to know what data we hold about You, You have a legal right to receive this information from us. You can submit a written request to access a topic at any time by following this simple process. Copies are free and we aim to respond within 14 days (in Europe, within 30 days).

To make a Subject Access Request please write to our DATA PROTECTION OFFICER enclosing a photocopy of a photographic ID (e.g. passport or driving license) and utility bill (to provide proof of Your address).

DATA PROTECTION OFFICER
Alexandra Pragai
Novizard Division kft., Hungary, 1054 Budapest, Kálmán Imre street 1, TIN HU29251281,
support@onemorechord.com

Upon verification of Your identity, we will email or post a copy of Your data to You. If records of chat histories that might contain personal data of a third party are requested, we may redact their information unless You have their consent for us to share it.

This is to ensure we only send Your data to You, or a third party that You expressly authorize in writing to deal with for You.

Your right to amend and correct the data we hold on You

We want to make sure that all the data we hold about You is correct and up-to-date. Please contact us to make any changes to our records by emailing support@onemorechord.com

Your right to change Your consent and opt out

You can change Your mind about what Personal Data You allow us to store. You can change Your settings through Your account at any time or at support@onemorechord.com. However, we must inform You that opting out of certain processing / storage options will result in loss of functionality and affect the user experience.

European right to “be forgotten”

If You live in Europe and use our Services, You have the right to have all of Your data erased when You stop using the Services and close Your account. We may need to keep a record of certain data for security purposes (to help police in case of criminal activity) or for payment processing (to prove to banks that we were authorized to take payments from You if You pay to use the Services). Further detail on how long we keep data can be found below. If You wish to erase all Your data, please contact us via support@onemorechord.com

HOW WE KEEP YOUR DATA SECURE AND WHERE WE STORE IT

Unfortunately, the transmission of information over the Internet is not completely secure. While we do our best to protect Your personal data, we cannot guarantee the security of Your data transmitted to the Site; any transmission is at Your own risk. We take reasonable administrative, physical and electronic measures designed to protect Your information from unauthorized access or disclosure, including protection from unauthorized or illegal processing and from accidental loss, destruction or damage, using appropriate technical or organizational measures. This includes the use of Secure Sockets Layer (SSL) software, which encrypts the Personal Information You enter and keeps Your information encrypted behind a firewall designed to block access from outside our network. While we use commercially reasonable efforts to protect the privacy of Your information, transmission over the Internet cannot be completely secure. Moreover, we cannot guarantee to You that Your Personal Information that we collect will not be used or disclosed in violation of this Policy. We are not responsible for disclosing any of Your information due to transmission errors, unauthorized access by third parties, or for other reasons beyond our reasonable control.

The Personal Data we collect from You may be transferred to and stored on our hosting servers outside the European Economic Area (EEA) and EEA. They may also be processed by law enforcement agencies and employees who work for us or our suppliers outside of the EEA (for example, people involved in providing the services You request from us, processing Your payment details, or our support services). By submitting Your Personal Data to us, You agree to this transfer, storage and processing. We will take all reasonably necessary steps to ensure that Your data is processed safely and in compliance with this policy.

HOW LONG WE KEEP YOUR DATA FOR

Generally speaking, we only store data for as long as it is necessary to provide products and Services to You and others, with information typically being held until You cancel Your membership.

(A) Active Users

If You are an Active User, we will store Your data until You cancel Your account.

(b) Inactive Users

If You are an inactive user, You should be aware that we will continue to retain Your data until You cancel Your account and will continue to sell to You if You have given us Your consent to do so. If You have not logged in for several months, You will still appear in our search results for other users, and Your profile will remain visible for Your convenience if You decide to return to the Site. You are responsible for changing Your preferences or canceling Your account

If You are a canceled User, we will delete all of Your data 9 months from the date of cancellation. It is important that we retain Your data for this short period after cancellation to ensure that we can respond to any payments or other inquiries related to the account or provide information to third parties in accordance with our disclosure terms set out in this Policy, for example help with police investigations. Even after removing information from Your profile or deleting Your account, copies of this information can still be viewed and / or viewed on the Internet to the extent that this information has already been shared with You. the extent to which the information has been shared with search engines. We cannot control nor take any responsibility for it. If You have allowed third-party applications or Sites to access Your Personal Information, they may retain that information to the extent permitted by their terms of service or Privacy Policy.

OUR COOKIE POLICY

We may collect information about Your computer or mobile device by using Cookies. If You use our Site, You are consenting to the use of Cookies as explained here. Cookies are small text files that are placed on Your computer by Sites that You visit and provide statistical data to us, that do not identify You personally, but tell us a lot about Your browsing habits that help us to tailor Your user experience to suit Your needs. We use cookies to enhance our security, help us gather information during membership and understand our web traffic trends and to share Your non-personal information with carefully selected third parties for marketing purposes. They help us to improve the Services and to deliver a better and more personalized service.

Cookies allow us to:

To assess our audience size and usage patterns
To keep information about Your preferences, which help us to customize the Services according to Your individual demands.
To speed up Your search
To identify You when You get back to our Site
To collect anonymous statistical information: Non-personal data may be collected on our behalf through cookies, log data and code that is embedded on our Sites by certain third party partners to help these selected third parties deliver relevant advertisements to You.

We use this cookie information to help improve the Services we provide to You. When You visit the publicly accessible areas of the Services, a session ID cookie is placed on Your computer that only exists for the duration of Your current visit. We also place persistent cookies (also known as local storage) on participants' computers to speed up and simplify the login process. Using persistent cookies on Your computer or mobile device helps us prevent phishing, fraud and unauthorized login attempts, and also allows us to restore access to Your compromised account. We do not use and / or collect any information while You are not logged in.

How we use and share the information we collect

Personal Information collected by onemorechord.com may also be used for other purposes, including but not limited to Site administration, troubleshooting, processing e-commerce transactions, administration of loyalty programs and other communications with You for marketing purposes. Certain third parties who provide technical support for the operation of our Site - for example, our web hosting service - may access such information. We will only use Your information in accordance with the law.

Affiliated Sites

onemorechord.com expects its partners, advertisers and affiliates to respect the privacy of our users. Be aware, however, that third-parties, including our partners, advertisers, affiliates and other content providers accessible through our Site, may have their own privacy and data collection policies and practices. onemorechord.com is not responsible in any way for the actions or policies of such third-parties. You should check the applicable Privacy Policies of those third-parties when providing information on a feature or page operated by a third party. While on our Site, our advertisers, promotional partners or other third-parties may use cookies or other technology to attempt to identify some of Your preferences or retrieve information about You. Other features available on our Site may offer services operated by third-parties and may use cookies or other technology to gather information. onemorechord.com does not control the use of this technology by third-parties or the resulting information and is not responsible for any actions or policies of such third-parties. You should also be aware that if You voluntarily disclose Personally-Identifiable Information on message boards or in chat areas, that information can be viewed publicly and can be collected and used by third-parties without our knowledge and may result in unsolicited messages from other individuals or third-parties. Such activities are beyond the control of onemorechord.com and this Policy.

Use of Services

onemorechord.com is not responsible for any injuries, illnesses, diseases and any other health problems suffered by customers who purchased any of products sold on onemorechord.com .

Termination

This Privacy Policy is effective until terminated by either party. If You no longer agree to be bound by this Privacy Policy, You must cease use of onemorechord.com. If You are dissatisfied with onemorechord.com, its’ content, or any of these Terms and Conditions, and Policies, Your sole legal remedy is to discontinue using the Site. onemorechord.com reserves the right to terminate or suspend Your access to and use of the Site, or parts of it, without notice, if we believe, in our sole discretion, that such use is in violation of any applicable law, or harmful to our interests or the interests, including intellectual property or other rights of another person or entity, or where onemorechord.com have reason to believe that You are in violation of these Privacy Policy.

Governing Law

Our Site is operated and provided in Hungary. This Policy and the use of this Site are governed by the laws of Hungary. Collected information will be used according to the rules and laws that applied at the time the information was collected. This statement and the Policies outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any party. We can be reached by contacting the following e-mail: support@onemorechord.com

HOW WE HANDLE COMPLAINTS

We take Your privacy very seriously and are committed to protecting Your privacy to comply with our obligations under data protection regulations, including but not limited to the General Data Protection Regulation (GDPR) of the UK Data Protection Act 2018; privacy and the Electronic Communications Directive 2002/58 / EC (updated by the Directive 2009/136 / EC) and the Privacy and Electronic Communications Regulation 2003 (SI 2003/2426). We treat any dissatisfaction with our service as a complaint and must respond. Your complaints, comments and suggestions continue to help us improve the way we work, so please let us know.

If You have concerns or complaints, please address these to:

DATA PROTECTION OFFICER
Alexandra Pragai
Novizard Division kft., Hungary, 1054 Budapest, Kálmán Imre street 1, TIN HU29251281,
support@onemorechord.com

Due to our business being located within the EU we do not require to appoint a representative. Please contact the above-mentioned DATA PROTECTION OFFICER for all enquiries.

We will treat Your complaint in confidence and acknowledge receipt of a complaint within 24 hours and we will send You a full reply within 5 working days of receipt.

If a complaint is very complex, it may occasionally be necessary to extend the time limit. We will keep You informed of progress, the reasons for the delay, and the new deadline.

If Your complaint is not resolved to Your satisfaction within 24 hours, or through the conclusion of the informal complaints process, You can contact our DATA PROTECTION OFFICER with details in writing regarding Your wish to make a formal complaint.

If You are not happy with how we handle any complaint, You are able to raise a complaint at any time with Your country’s national data protection authority. If You live in the UK, this would be the Information Commissioner’s Office.