Billing Policy

1. GENERAL

The following Billing Policy (hereinafter the “Policy”) applies to all users and details of how Your payments are made and received.

By using the Services, You are accepting the terms, conditions and policies described in this Policy, as may be amended from time to time. Each time You use the Services and/or pay for a Service on the Site, You agree and expressly consent to the following:

2. ACCEPTED PAYMENT METHODS

Basic payment method for membership on the Site is credit/debit card (VISA, VISA Electron, MasterCard, Maestro).

3. AUTOMATIC RECURRING CHARGES

Once Your initial membership plan (3-day Trial Membership, hereinafter the “Initial Membership”) comes to an end, for Your convenience, Your membership will automatically be renewed for a 1 (one) Month Membership membership.

As explained in this Policy You cancel Your membership before the 3 days are up, there will be no further charge. The first payment of 65.85 EUR will be charged after 3 days, and subsequently as close as possible to this date each month. The first-time membership costs 65.85 EUR per month and it opens access to the lessons dedicated to a particular music instrument (you get to choose the instrument yourself), until the membership will be cancelled. The link for cancellation of the membership will be sent in the first email. For example, if the first payment is due on January 31st, the next payment is due on February 3rd. Please note that You must cancel Your membership before it renews for a subsequent month in order to avoid next month Membership fee. The Membership fees are charged automatically and on a recurring basis until You cancel Your Membership. You can also cancel Your Membership at any time.

The discount rate may be applied on the current and upcoming campaigns. The prices are subject to offers, discounts and changes in favour of the customer may be applied at any time, You will be notified by email beforehand. Please note that we reserve the right to alter discount amount from 10% to 50% (usually varies individually), the exact percentage of discount is sent by email notification before the re-bill charge.

4. CANCELLATION OF MEMBERSHIP

Trial Membership fee (Membership fee) is 1.95 EUR for the first 3 days. If You cancel Your membership before the 3 days are up, there will be no further charge. The first payment of 65.85 EUR will be charged after 3 days, and subsequently as close as possible to this date each month. For example, if the first payment is due on January 31st, the next payment is due on February 3rd. Please note that You must cancel Your membership before it renews for a subsequent month in order to avoid next month Membership fee. The Membership fees are charged automatically and on a recurring basis until You cancel Your Membership. You can also cancel Your Membership at any time. No further charges will be made after cancellation. In order to cancel, please feel free to contact us via e-mail support@onemorechord.com or phone +36 1 848 0348.

You will be charged in your local currency based the exchange rate at the moment of your purchase - 1.95 EUR for Trial Service and 65.85 EUR since the first day after the Trial Service period end up correspondingly.

5. REFUND POLICY

At Novizard Division kft. we value any feedback and do everything to make our Customers happy with our Services. However, if You are not completely satisfied with our Services You can send the request according to the terms outlined below. The billing system used by the Site or our authorized agents provides extensive credit card fraud protection measures and includes many features to protect users from accidental charges. We will issue refunds in our sole and absolute discretion. We also do not accept refunds based on individual sensitivities or intolerances. If You believe that You for some reason deserve a refund of a prior membership fee, please email us at support@onemorechord.com or give us a call +36 1 848 0348. All requests for refunds must be made by the person who originally purchased the membership. Once we receive Your request, it will be reviewed and processed. All refunds are processed from Monday to Friday from 9:00 to 21:00. In order to receive a refund, please contact our support on +36 1 848 0348, or email us at support@onemorechord.com

6. DESCRIPTOR

Please be aware that the descriptor (or subject line) that appears on Your credit card entry will be onemch.com +36 1 848 0348; onemchrd.com +36 1 848 0348; onmcpnt.com Budapest; 1morechordpay.com +36 1 848 0348, operated by Novizard Division kft., an eCommerce merchant located in Hungary.

7. CUSTOMER SUPPORT

Please contact us through Your Account, via support@onemorechord.com or by telephone +36 1 848 0348.

Last updated on January 12, 2023